Refund and Return Policy
Standard Products may be returned for refund or exchange, as long as they are returned within 14 days. However, after this it will be subject to agreement and a 20% re-stocking and handling charge. No returns can be accepted over three months.
Returned goods must be undamaged and carriage is the responsibility of the customer. If you wish us to collect there is an at cost charge of £30.
Special orders cannot be returned, as these are supplied as one offs for the client concerned. Products in this category are all GRP products. Please ensure that these items meet your requirements when ordering to avoid disappointment.
Ordering products constitutes a legally binding contract, subject to UK law. We will not operate in any way which affects your statutory rights.
All credit card transactions are subject to security clearance. On Line transactions are via a secure system and our staff do not have access to your card details, or security code.
Telephone orders have to pass the same security procedures, and may be affected by any of the following;
1: Billing address differing from delivery address.
2: International deliveries were the billing address is outside of the United Kingdom.
3: Orders where the card billing address is a P.O.Box number.
4: Alerts where the card provider believes the use may not fit in with regular purchasing patterns.
Where shipments are made outside of the UK and card payments cannot be processed with the necessary security clearance we are will be happy to process your order subject to receipt of an international money transfer.
Our staff will be happy to pass you our bank details and IBAN number to process any payment.
Interior Products - A receipt signature is required, so any preferred delivery date / address should be advised.
All deliveries are based on weekdays, please allow additional time for Ireland, Scottish Highlands and Islands.
All courier deliveries should be signed for as "Unchecked". If you notice any damage we need to be notified within 24 hours in order to process any claim. Although it is extremely rare for damage to occur during transit, please remember that a consignment must not be signed for if there is any evidence of damage. It is the customers responsibility to check the contents of your package and notify the driver that you wish to decline delivery. Please report any damage to us within 48 hours so we can arrange for replacements to be sent. We cannot be liable for replacement of damage signed for in "Good Condition".
Exterior Products - All GRP products are made to order. Please ask about delivery when placing an order, as this may take up to 4 weeks on standard products. Special orders will usually take longer; ask about lead-times when placing your order.
We regularly send products to Europe, the United States and further afield. Please e-mail your enquiry advising us of the products and quantitities required, and we will return a quotation the next working day.
Whilst we are happy to process international orders we are unable to accept liability for any import duties which may occur locally. You can however import within the E.U. without any local import taxes being levied.
V.A.T. is not charged on international business orders, but VAT must be paid by the client if he or she cannot provide business details, and local VAT number.
On larger pallet load consignments we cannot accept liability for shipping costs, and ask that customers sort freight from a UK airport, or port at their own expense.
We will not divulge customer personal details unless required by law to do so. We do not sell contact details to third parties and we do not engage in junk mail, email or telephone marketing campaigns. Any and all information given to us is treated as confidential.
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The customer shall not violate Anti-Bribery legislation.
The customer shall at take relevant steps to ensure that no member of staff is involved in any practice which contravenes the Bribery act, or violate any relevant legislation.
It is the customer’s duty to report any suspected infringement of this legislation by email as soon as such an act is brought to their attention.
It is the customer’s duty to report any alleged financial inducement to the company as soon as is practically possible.
The customer must disclose their own anti-bribery policy as and when requested, and co-operate with the Police and House Martin on any suspected case when so required.
The customer must take appropriate steps to log all instances of bribery or suspected bribery for a period of up to six years from the date of any such activity.